as this isn't my first rodeo with this kind of thing. I tried a different computer, different cables, power supplies, safe start, etc. One can be seen with the Western Digital software tools, but in reformatting it, the drive just stalls for hours. So, I had to go to two different stores because no single store had two of these drives. I do this every year-and-a-half to two years, and the previous drives go into secure storage. I'm a bit gun-shy about external hard drives right now because I (here's a story) watched the ads for weeks, then went to OfficeMax/Depot and purchased two Western Digital 10TB hard drives. Thanks a lot! You've saved me a lot of time in troubleshooting.
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